Participant selection criteria and restrictions
For all the details, consult “Policies and Regulations.“
Payment terms
The Bus Carriers Federation must receive payment of the registration fees for Bienvenue Québec (“BQ”) by August 28, 2025, at the latest. If your registration fees remain unpaid after this date, the Federation will cancel your registration for the event completely without further notice.
Any registration received after August 28, 2025, must be accompanied by payment of the registration fees.
Registration transfers
No registration transfers will be accepted.
General cancellation policy
A written notice of cancellation must be sent to Nathalie Fournier, Office Agent (nfournier@federationautobus.com).
If received by August 29, 2025, 50% of the registration fee will be refunded. Administration fees are non-refundable.
If received between August 30 and September 12, 2025, inclusively, 25% of the registration fee will be refunded. Administration fees are non-refundable.
No refund will be given for a cancellation notice received after September 12, 2025.
The same rule applies to accompanying persons and no-shows.
Definitive cancellation
The cancellation of an organization’s participation is final, regardless of the reason provided. Upon receipt of the cancellation email, all data related to the organization’s participation will be deleted from the event platform. If the organization wishes to register again for the event after its cancellation, it will need to complete the entire registration process again. No credit from the cancellation can be applied to the new registration fee. The acceptance of this new registration is subject to availability.
Cancellation policy in the event of death or severe illness
In the event of death or serious illness of the participant or a close family member (father, mother, spouse, child), a refund of 20% of the registration fee will be made upon receipt of written proof, such a death notice or medical certificate. No other document will be accepted as written proof. Administration fees are non-refundable.
Cancellation Policy in the Event of Force Majeure
No full or partial refund will be granted to one or more participants in the event of force majeure unless the case of force majeure completely prevents the event from being held.
A case of force majeure includes but is not limited to, any fortuitous event, strike, partial or complete work stoppage, lockout, fire, riot, intervention by civil or military authorities, compliance with regulations or orders of any government authority[1] (e.g., forced closure of establishments, forced cessation of activities, etc.), the act of war (declared or not), act of terrorism, earthquake, natural disaster, epidemic, or pandemic other than that related to COVID-19 and its variants.
Accordingly, please note that infection with COVID-19 and its variants does not constitute a case of force majeure for the purposes hereof and will not entitle you to any refund.
[1] Mainly including Public Health.
Holding the event in 100% virtual mode
Public health rules can change in unpredictable, irresistible ways beyond the control of the event organizer.
Considering this fact, if the event cannot be held in person due to a Public Health order or a precarious epidemiological situation, it will be held virtually. Therefore, registrations with appointments will be automatically transferred to virtual.
Otherwise, the GENERAL CANCELLATION POLICY will apply.